By phone (414) 215-9698 or email (email@example.com). You can set up a booking by giving us a call, or you can simply book through our website by clicking on the booking page.
Yes, of course, you can cancel a cleaning/booking through logging in to your account. Please note we charge a $40 cancellation fee for cancellations after 5pm the day prior to your booking, so please cancel with plenty of time to spare.
We will try our best to facilitate bookings up to an hour before you need a cleaner. Just give us a call or book as normal, and we will get back to you as soon as possible with a phone call if we can arrange a service for you. If we can’t, we will let you know and you won’t be charged.
One professional cleaner is our standard. However, for large jobs two cleaners will be assigned.
All of the cleaners are professional, experienced, career cleaners. Each cleaning partner is carefully vetted, background-checked and are highly rated by other BetterCleans customers.
Tipping is entirely at your discretion.
You can refer your friend by having them mention your full name and use the discount code FRIEND50 at the time of booking; for each person you refer that books a one-time service, you will receive a $50 Amazon gift card and the new customer will get $50 off their first booking, while for each person you refer that books a recurring service, you will receive a $200 Amazon gift card and the new customer will get $50 off their first booking. The gift cards will be sent to the email address we have on file for you after the new customer’s first booking is complete (for one-time bookings) or after their second booking is complete (for regular services). Please note that this referral system is only eligible for existing customers who have completed at least one booking and cannot be used to refer households or families that have used our services in the past.
You will have an opportunity to enter any voucher codes during the booking process and before you enter any payment details.
We accept credit or debit card through our online payments system provided by Stripe. All payments are processed through a fully secure 256 bit protocol.
In addition, we have a full extended validation SSL security.
Payment is taken the next working day after the maid services are rendered and the quality of the job is confirmed with you, the customer.
Click on the “Services and Pricing” page on the menu at the top of the page to see our pricing. Our pricing is very simple and is based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.
If you are not happy with the cleaning service, a cleaner will go back for a reclean to ensure your satisfaction.
Click on the “Our Cleaning Process” page on the menu at the top of the page to see our pricing. Our pricing is very simple and is based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place. Please check out “Our Cleaning Process” page at the top for information on specific tasks.
No, absolutely not, BetterCleans is here to make your life easier and free up some time for you! It’s your decision to stick around or go out and take advantage of the free time. If you want to leave, we will work with you to arrange private and secure access to the cleaner when you are not present.
Everyone likes routine and consistency. For all regular customers, we connect you with a regular maid. Although due to the popularity of some of our maids this may not always be the case.
The cleaners we work with cannot clean in homes with biohazards such as animal waste and insect/rodent cleanup. Cleaners don’t offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, large furniture moving or large scale trash disposal, nor do they clean from heights or bring ladders with them.